Our Commitment to Your Privacy
At The WrickX, your privacy is really important to us. We want you to know exactly how we collect and use your personal information, so you can feel confident using our website. This policy explains the information we gather, how we use it, and the choices you have regarding your data.
How We Collect Your Information
To provide you with our services, we collect personal information from different sources. What we collect depends on how you interact with our site and services. In addition to the reasons listed below, we might also use your data to keep in touch, improve our services, comply with legal requirements, enforce our rules, and protect the rights of everyone who visits our site.
Information You Share With Us Directly
When you interact with us—like signing up, placing an order, or reaching out for support—we may ask for details such as:
- Contact Details: Your name, address, phone number, and email address.
- Order Information: Details like your billing and shipping addresses, payment confirmations, and contact information.
- Account Information: Your username, password, security questions, and any other details you choose to share for account security.
- Customer Support Information: Any information you include when contacting us, so we can help you as best as we can.
(Note: Some parts of our services might require specific information. You’re free to share as much as you want, but not providing it may limit access to certain features.)
Information We Collect Automatically
We also automatically gather data about how you use our services. This “Usage Data” is collected through tools like cookies, pixels, and similar technologies. It might include:
- How you access and navigate our site.
- Details about your device and browser.
- Your IP address and network connection information.
- Other information related to your online interactions with us.
Information from Third Parties
Sometimes we receive information about you from trusted third parties such as:
- Service Providers: For example, Hostinger (our hosting provider) helps keep our site running smoothly.
- Payment Processors: Companies that handle your payment details (like credit or debit card info, billing addresses, etc.) to ensure your transactions go smoothly.
- Tracking Technologies: Data gathered when you interact with our site, emails, or ads through tools like pixels and web beacons.
All third-party information is managed in line with this policy.
How We Use Your Information
We use your personal information for several key purposes, including:
Making Your Experience Better
- Order Fulfillment: We use your data to process payments, ship orders, handle returns or exchanges, and keep your account updated.
- Communication: We send you notifications about your orders, account updates, and other important information.
- Customer Support: Your information helps us provide better support and gather feedback to improve our services.
Marketing and Personalization
- Promotions: We may send you promotional messages or tailored ads by email, text, or mail.
- Customization: Your data helps us display content and offers that match your interests both on our site and elsewhere.
Security and Fraud Prevention
- Protection: We monitor and investigate any suspicious or potentially harmful activity.
- Account Safety: Remember, if you have an account with us, you’re responsible for keeping your login details safe. Let us know immediately if you notice anything unusual.
Cookies
Our website is proudly hosted on Hostinger and built using WordPress. Like many sites, we use cookies to:
- Remember your preferences and actions.
- Run analytics to understand how you use our site.
- Optimize and improve your overall experience.
Most browsers allow cookies by default, but you can adjust your settings if you prefer. Just note that turning off cookies might affect some features of our site.
How We Share Your Information
Your personal information might be shared with third parties when needed. Here’s how:
- Service Providers: These include vendors who help with IT management, payment processing, analytics, customer support, cloud storage, shipping, and more.
- Business Partners: Partners who help promote or advertise our services.
- Consent-Based Sharing: If you ask us to share certain information (for example, for shipping or social media integration), we’ll do so.
- Corporate Affiliates: Within our business group to support our operations.
- Legal Reasons: We might also share your data if required by law, in business transactions (like mergers), or to protect our rights and those of our users.
We only share the kinds of information needed, such as contact details, order history, usage data, or even location data (based on your IP address). We won’t share any sensitive personal information without your consent or for purposes like profiling.
Third-Party Websites & Links
Our site may include links to other websites or online platforms. If you visit these links, please take a moment to review their privacy policies. We’re not responsible for how these other sites handle your information.
Protecting Our Young Visitors
Our services aren’t designed for children under 16. We don’t knowingly collect data from anyone under that age. If you’re a parent or guardian and believe your child has shared personal information with us, please get in touch so we can remove it.
Keeping Your Information Secure
While we do our best to protect your data using reasonable security measures, no system is 100% secure. Be cautious when sending sensitive information online, as we cannot guarantee complete security during transmission.
The length of time we keep your information depends on things like the need to manage your account, provide our services, and meet legal requirements.
Your Rights Regarding Your Data
Depending on where you live, you may have several rights related to your personal information, such as:
- Access: Request to see the personal information we hold about you.
- Deletion: Ask us to remove your data.
- Correction: Request corrections if something is inaccurate.
- Portability: Get a copy of your data or even ask us to transfer it to another service.
- Restriction: Request limits on how we process your data.
- Withdrawal of Consent: Revoke your permission for us to process your data.
- Appeal: If we decline any of your requests, you can appeal our decision.
If you’d like to update your communication preferences (for example, opting out of marketing emails), just use the unsubscribe link in our messages. Please note that we may still send essential messages regarding your account or orders.
What to Do if You’re Not Satisfied
If you have any complaints about how we handle your personal information, please contact us. Should you remain unsatisfied, you may also reach out to your local data protection authority.